While TikTop strives for 99.9% uptime and compatibility, occasionally you might encounter an error when trying to process a link. Here is a breakdown of the most common issues and how to fix them.
The Issue: You paste a link, but the downloader says "Error" or "Video Not Found."
The Cause: The most common reason is that the TikTok account is set to Private. Our tool respects user privacy settings and can only access content that is publicly available on the web.
The Fix: We cannot download private videos. Check if the user has a "lock" icon on their profile.
The Issue: The "Process" button doesn't respond.
The Cause: You may have copied a text message instead of the link, or the link is from the "TikTok Lite" app which sometimes uses a different URL structure.
The Fix: Ensure the link looks like tiktok.com/@user/video/12345... or vm.tiktok.com/.... Try opening the video in a web browser first and copying the link from the address bar.
Some sounds or videos are blocked in specific countries due to music copyright laws. If the video is not available in your region, our servers (which may be located in a different region) might also fail to retrieve it.
If the website looks "broken" or the buttons aren't clicking, your browser might be holding onto an old version of our site code. Try clearing your cache or opening TikTop in an Incognito/Private window.
Still having trouble? Contact us via the footer link and provide the specific URL you are trying to download so our engineering team can investigate.